Real Madrid UBP Doubleknit Jacket

Delivery

Shipping (Postage)

Soccer Locker offers FREE shipping Australia Wide.

All goods are sent through Aramex, Sendle, Couriers Please or Australia Post with all offering a full track and trace parcel service.
Delivery times are between 1-6 working days. Team kits and custom orders will require 10-14 working days delivery.

Express Shipping

Express shipping is available at checkout with full tracking available.

International Shipping

All International shipping will calculated at checkout. Please contact Soccer Locker at sales@soccerlocker.com.au if we don’t deliver to your country so we can work out a reasonable international shipping cost for you.

Order Tracking

All Soccer Locker customers will be provided with a tracking number so they can trace their order.  Please provide a current email address and phone number when purchasing in the unlikely event of an unforeseen freight error or incorrect postal address.

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

• Visit our returns center

• Enter your order number and email address to start

• Follow the instructions and select the items you want to return

• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

• Within 30 days from the date of purchase

• In unused and resellable condition

• In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

• Gift cards

• Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

• Refund to the original payment method

• Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.